This policy governs all bookings, payments, modifications and cancellations for individual flute lessons offered by Josu Ferreras Zulueta (MusikLab). By booking a lesson, the student confirms that they have read and accept these conditions.
1. Lesson booking
Individual lessons can be booked through:
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Online booking calendar available on the MusikLab website.
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Direct contact with me via:
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Email
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WhatsApp
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Phone
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Website contact form
Once the booking is approved, the student will receive written confirmation with all necessary information: date, time, modality, address or link, and conditions for modification or cancellation.
The booking becomes formally active only when the confirmation is received.
MusikLab may reject or adjust booking requests when scheduling conflicts or justified reasons exist.
2. Payments
Payments are made manually and individually.
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The amount can be paid at the beginning or end of the lesson, as agreed.
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Accepted payment methods:
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Cash
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Bank transfer
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PayPal
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MusikLab does not use automatic charges or subscriptions. Each lesson is paid independently.
Payment receipts
If the student requests it, an individual payment receipt can be provided, either:
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on paper after each lesson,
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by email,
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or via WhatsApp in digital format.
3. Changes and cancellations
These rules apply to all booked lessons, regardless of the booking channel.
3.1 Changes or cancellations more than 24 hours in advance
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No cost.
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The date can be modified, rescheduled or cancelled without penalty.
3.2 Changes or cancellations between 24 hours and the previous day (but NOT on the same day)
A fee of 50% of the lesson price applies, unless justified.
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If already paid: 50% will be refunded.
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If not yet paid: the student must pay 50%.
3.3 Cancellations made on the same day of the service
Regardless of whether technically less or more than 24 hours remain:
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100% of the lesson price must be paid.
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Only exempted in case of a justified reason (see point 3.6).
3.4 No-show without prior notice
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The full amount must be paid.
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If the lesson was paid, there is no refund.
3.5 Cancellations on my part
If I must cancel due to personal reasons or force majeure:
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A new date will be offered at no cost, or
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The full amount will be refunded if already paid.
3.6 What is considered a “justified reason”?
Justified reasons are only those unforeseen events that objectively make it impossible to attend the lesson or notify earlier. These reasons may reduce or exempt the cancellation fee, always after individual evaluation.
Acceptable, reasonable and verifiable justifications communicated in time include:
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Significant sudden illness*
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Accident or personal emergency
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Medical issues of the student or a direct family member
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Force majeure (power outage, blackout, general internet failure, extreme weather conditions, etc.)
*Regarding health reasons, students are kindly asked to inform as soon as they detect symptoms or discomfort that may prevent them from attending the lesson. If the illness develops gradually or lasts for some time, it is important that the cancellation is communicated well in advance to properly manage the schedule. Cancellations notified at the last minute, when the situation was already known beforehand, cannot be considered justified to exempt from the corresponding fees.
To maintain stable and fair organisation for all students, the following situations will NOT be considered justified:
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Last-minute personal schedule changes or social commitments.
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Work or study activities planned in advance.
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Forgetting the appointment, calendar mistakes or lack of planning.
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Personal decision not to attend without an impeding reason.
In these cases, the applicable cancellation fees will apply based on the notice period.
General criteria
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Each case will be assessed reasonably, trying to find the most suitable solution.
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Students are encouraged to report any unforeseen situation as soon as possible, even if it is still uncertain whether attendance will be possible.
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The purpose is to guarantee an organised and respectful schedule, avoiding harm to other students or the teacher’s planning.
3.7 How to notify a change or cancellation
Accepted ways to notify:
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WhatsApp
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Email
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Contact form
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Phone call (but if I do not answer, a missed call does not count as notice; in that case, sending a message is recommended so that there is proof)
3.8 Validity of change or cancellation notices
To ensure proper organization and fairness in managing lessons, it is established that any official notice of modification or cancellation will only be considered from the moment the student definitively confirms the change or cancellation.
It is common for students to initiate inquiries or requests for changes in advance, but since the final confirmation can be delayed due to checking their schedules and communication is not always immediate, it is expressly clarified that:
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A mere inquiry or initial request for change will not be considered a valid notice.
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The validity of the notice will only be granted upon the student’s explicit and definitive confirmation.
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If such confirmation occurs within the 24 hours prior to the lesson or on the same day, the conditions applicable to late notices or cancellations according to the current policy will apply.
This provision supports transparency and predictability in scheduling, safeguarding the interests of both the students and the teacher.
3.9 Late arrivals
I understand that unforeseen events may occur. In case of arriving late:
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It is important to notify as soon as possible.
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I usually have about a 15-minute margin between lessons to finish one and prepare the next.
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Therefore, the lesson will normally end at the scheduled time, although whenever possible, I will be flexible and may extend it slightly depending on the day.
If more than 20 minutes pass from the start time without prior notice, the lesson may be considered a no-show, and the corresponding conditions will apply.
3.10 Specific Policy for Lesson Packs
Payment and Non-Refundable
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Lesson packs must be paid in full in advance.
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Once payment is confirmed, the pack is non-refundable, even if the student chooses not to use all the lessons included.
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Advance payment guarantees priority scheduling and stable planning.
Cancellations and Rescheduling in Packs
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The rules for changes and cancellations follow exactly sections 3.1–3.4 of this policy.
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Cancellations more than 24 hours in advance: the lesson can be rescheduled at no cost and will not be deducted from the pack.
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Cancellations within the last 24 hours or on the same day: the lesson is considered taken and is deducted from the pack. According to the general policy, such cancellations require payment of 50% of the corresponding lesson cost.
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For packs, as the payment has already been made, no refund is issued.
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Compensation Voucher
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As compensation for late cancellations, MusikLab will issue a voucher equal to 50% of the canceled individual lesson cost.
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Only one compensation voucher can be applied per pack at a time.
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If multiple lessons from the same pack are canceled, separate vouchers will be issued, which must be applied to different packs.
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This voucher can only be used for the purchase of a new lesson pack and is valid for 6 months from the cancellation date.
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The voucher explicitly states that it corresponds to 50% of the canceled individual lesson cost, to avoid confusion about the applicable amount.
Lesson Record and Use
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Each completed or canceled lesson is individually recorded within the pack.
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Lessons not used within the validity period of the pack are not refunded or carried over to later periods, unless otherwise agreed.
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The record ensures transparency and provides clear control over consumed and available lessons.
Purpose
These conditions ensure consistency with the general cancellation policy, clarity in pack management, schedule stability, and protection against repeated or abusive cancellations.
The aim is to maintain an organized and fair operation, respecting both the teacher’s availability and the students’ commitment.
4. Right of withdrawal (Widerrufsrecht)
In accordance with § 356 (4) BGB, the 14-day withdrawal right does not apply once the student has requested or agreed that the lesson begins within that period and the service has been fully provided.
By booking or paying, the student expressly agrees that MusikLab may provide the service immediately and understands that the withdrawal right expires once the lesson has taken place.
5. Nature of the service
MusikLab is not a company nor a registered music school.
The services offered are part of the independent activity of:
Josu Ferreras Zulueta – Flutist and flute teacher
All lessons are offered and billed as individual teaching services.
6. Refund policy
Refunds:
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are made through the same payment method,
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are usually processed within 3–5 days.
If the student makes booking mistakes (for example, choosing an incorrect date or duplicating an appointment), the general cancellation conditions will apply.
About expectations and learning process
Each student has their own rhythm and musical development. MusikLab is committed to offering professional, attentive and personalised guidance, but it is not possible to guarantee a specific artistic result in a certain period, as this depends on many individual factors.
7. Schedule protection and consistency
MusikLab reserves the right to:
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limit the number of consecutive changes from the same student,
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cancel future bookings if the policies are repeatedly violated,
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request advance payment from students with frequent cancellations.
This protects both my professional organisation and the availability for other students.
8. Personal data and communication
The data provided for booking (name, phone, email, etc.) are used solely to:
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manage lessons,
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send reminders or important notices,
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communicate changes or incidents.
They are not shared with third parties.
9. Acceptance of this policy
By booking a lesson, the student declares that they:
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Have read these conditions,
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Understand them,
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Accept them.
These policies may be updated at any time.
The valid version will always be the one published on the website.