This policy governs all bookings, payments, changes and cancellations relating to individual flute lessons and lesson packs offered by Josu Ferreras Zulueta (MusikLab). By booking a lesson or purchasing a lesson pack, the student confirms that they have read and accept these terms.
1. Lesson booking
Individual lessons can be booked through:
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Online booking calendar available on the MusikLab website.
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Direct contact with me via:
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Email
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WhatsApp
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Phone
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Website contact form
Once the booking is approved, the student will receive written confirmation with all necessary information: date, time, modality, address or link, and conditions for modification or cancellation.
The booking becomes formally active only when the confirmation is received.
Before the booking is formally confirmed, the student will have access to these terms and must accept their application. For bookings made through direct contact, MusikLab will provide a link to these terms for review and acceptance before confirming the booking.
MusikLab may reject or adjust booking requests when scheduling conflicts or justified reasons exist.
2. Payments
Payments are made manually and individually.
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The amount for individual lessons may be paid at the beginning or end of the lesson, as agreed. Lesson packs are paid in full in advance..
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Accepted payment methods:
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Cash
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Bank transfer
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Credit and debit cards
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Apple Pay
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Google Pay
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PayPal
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SEPA Direct Debit
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Klarna
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Bancontact
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EPS
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Link (saved fast checkout)
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MusikLab does not use automatic charges or subscriptions. Individual lessons are paid separately, as agreed. For lesson packs, the full amount of the pack is paid in advance and an individual record is kept of the lessons used and remaining.
If the student requests it, an individual payment receipt can be provided, either:
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on paper after each lesson,
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by email,
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or via WhatsApp in digital format.
3. Changes and cancellations
These rules apply to all booked lessons, regardless of the booking channel.
3.1 Changes or cancellations more than 48 hours in advance
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No cost.
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The date can be modified, rescheduled or cancelled without penalty.
3.2 Changes or cancellations within 48 hours and up to 24 hours before the class
A fee of 50% of the lesson price applies, unless justified.
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If already paid: 50% will be refunded.
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If not yet paid: the student must pay 50%.
3.3 Cancellations made within the last 24 hours before the class
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100% of the lesson price must be paid.
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Only exempted in case of a justified reason (see point 3.6).
3.4 No-show without prior notice
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The full amount must be paid.
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If the lesson was paid, there is no refund.
The cancellation fees set out in these terms compensate for the reservation and blocking of the relevant time slot. The student retains the legal right to demonstrate that no loss, or a substantially lower loss, was actually caused; in that case, the compensation will be adjusted accordingly. This rule also applies to lessons included in lesson packs.
3.5 Cancellations on my part
If I must cancel due to personal reasons or force majeure:
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A new date will be offered at no cost, or
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The full amount will be refunded if already paid.
3.6 What is considered a “justified reason”?
Justified reasons are only those unforeseen events that objectively make it impossible to attend the lesson or notify earlier. These reasons may reduce or exempt the cancellation fee, always after individual evaluation.
Acceptable, reasonable and verifiable justifications communicated in time include:
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Significant sudden illness*
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Accident or personal emergency
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Medical issues of the student or a direct family member
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Force majeure (power outage, blackout, general internet failure, extreme weather conditions, etc.)
*Regarding health reasons, students are kindly asked to inform as soon as they detect symptoms or discomfort that may prevent them from attending the lesson. If the illness develops gradually or lasts for some time, it is important that the cancellation is communicated well in advance to properly manage the schedule. Cancellations notified at the last minute, when the situation was already known beforehand, cannot be considered justified to exempt from the corresponding fees.
To maintain stable and fair organisation for all students, the following situations will NOT be considered justified:
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Last-minute personal schedule changes or social commitments.
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Work or study activities planned in advance.
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Forgetting the appointment, calendar mistakes or lack of planning.
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Personal decision not to attend without an impeding reason.
In these cases, the applicable cancellation fees will apply based on the notice period.
General criteria
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Each case will be assessed reasonably, trying to find the most suitable solution.
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Students are encouraged to report any unforeseen situation as soon as possible, even if it is still uncertain whether attendance will be possible.
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The purpose is to guarantee an organised and respectful schedule, avoiding harm to other students or the teacher’s planning.
3.7 How to notify a change or cancellation
Accepted ways to notify:
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WhatsApp
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Email
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Contact form
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Phone call (but if I do not answer, a missed call does not count as notice; in that case, sending a message is recommended so that there is proof)
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Change or cancellation of the appointment via the user’s personal account on the MusikLab website, provided this is done more than 48 hours before the scheduled class
3.8 Validity of change or cancellation notices
To ensure proper organization and fairness in managing lessons, it is established that any official notice of modification or cancellation will only be considered from the moment the student definitively confirms the change or cancellation.
It is common for students to initiate inquiries or requests for changes in advance, but since the final confirmation can be delayed due to checking their schedules and communication is not always immediate, it is expressly clarified that:
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A mere inquiry or initial request for change will not be considered a valid notice.
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The validity of the notice will only be granted upon the student’s explicit and definitive confirmation.
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If such confirmation occurs within the 24 hours prior to the lesson or on the same day, the conditions applicable to late notices or cancellations according to the current policy will apply.
This provision supports transparency and predictability in scheduling, safeguarding the interests of both the students and the teacher.
3.9 Late arrivals
I understand that unforeseen events may occur. In case of arriving late:
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It is important to notify as soon as possible.
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I usually have about a 15-minute margin between lessons to finish one and prepare the next.
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Therefore, the lesson will normally end at the scheduled time, although whenever possible, I will be flexible and may extend it slightly depending on the day.
If more than 20 minutes pass from the start time without prior notice, the lesson may be considered a no-show, and the corresponding conditions will apply.
3.10 Specific Policy for Lesson Packs
Payment and Non-Refundable
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Lesson packs must be paid in full in advance.
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Once payment is confirmed, the pack is non-refundable, even if the student chooses not to use all the lessons included. This does not prevent a change between online and in-person formats or the creation of credit in the cases described below.
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This is without prejudice to any legal rights the student may have and to any vouchers or credit expressly provided for under these terms.
Changes and cancellations for lesson packs
The change and cancellation rules follow sections 3.1–3.4, with one difference: for lesson packs there are no cash refunds; instead, where applicable, the situation is handled through the compensation voucher. MusikLab credit is governed by the specific conditions for changing lesson format set out below.
a) Cancellation or rescheduling more than 48 hours in advance (no charge)
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The lesson can be rescheduled without penalty.
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It is not deducted from the pack.
b) Cancellation or rescheduling between 48 and 24 hours before the lesson (50% cancellation fee)
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The lesson is deducted from the pack (it is considered used).
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Since the pack has already been paid, there is no cash refund.
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MusikLab will issue a compensation voucher equal to 50% of the value of that lesson (based on the per-lesson pack price, or if not applicable, the current single-lesson price).
c) Cancellation within the last 24 hours or no-show
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The lesson is deducted from the pack (it is considered used).
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No voucher is issued and there is no refund.
Compensation voucher (how it works)
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The voucher is issued only in case b) (cancellation between 48 and 24 hours).
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The voucher equals 50% of the value of that lesson.
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The voucher can be used only towards the purchase of a new lesson pack.
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Validity: 6 months from the cancellation date.
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One voucher per purchase (vouchers cannot be combined in the same purchase).
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If multiple vouchers are generated within one pack, they may be used in separate pack purchases.
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A compensation voucher generated by a cancellation between 48 and 24 hours before the lesson is separate from MusikLab credit that may be generated by changing the format of a lesson pack. Each is subject to its own conditions of use.
Changing between online and in-person formats
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Unused lessons remaining in a pack may be changed between online and in-person formats. Lessons that have already taken place or are considered used cannot be changed retroactively.
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When changing from online to in-person lessons, the applicable price difference must be paid for the remaining lessons.
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When changing from in-person to online lessons, the price difference already paid for the remaining lessons becomes MusikLab credit.
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The price difference is calculated using the online and in-person per-lesson prices applicable to the purchased pack and the pricing in force at the time the pack was purchased.
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MusikLab credit may be used in full or in part towards any MusikLab service: individual lessons, new lesson packs or other available services, regardless of duration or format.
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When credit is used, the current price of the new service at the time of booking will apply. If the credit does not cover the full amount, only the remaining difference must be paid. Any unused credit will remain available for a future booking.
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MusikLab credit cannot be exchanged for cash unless a legal right to a refund applies, and it is separate from any compensation voucher generated by a cancellation.
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The credit will remain available until it is used, subject to the applicable statutory limitation periods.
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A change of format is subject to availability and does not alter the change or cancellation conditions applicable to lessons that have already been booked.
Lesson Record and Use
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Each completed or canceled lesson is individually recorded within the pack.
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Lessons not used within the validity period stated when the pack is purchased or confirmed are not refunded or carried over to later periods, unless otherwise agreed.
Purpose
These conditions ensure consistency with the general cancellation policy, clarity in pack management, schedule stability, and protection against repeated or abusive cancellations.
The aim is to maintain an organized and fair operation, respecting both the teacher’s availability and the students’ commitment.
4. Prices, price updates and conditions applicable to current students
4.1 Current applicable pricing
The prices applicable to lessons and other services offered by MusikLab shall, as a general rule, be those set out in the current pricing in force at any given time, as published on the MusikLab website or communicated directly to the student.
MusikLab reserves the right to update, modify or revise its prices at any time.
Unless expressly stated otherwise, any new booking, purchase or service request shall be governed by the pricing in force on the date on which it is confirmed.
Special price for the first lesson
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MusikLab may offer new students a special price or discount for their first lesson.
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Unless expressly stated otherwise, it may be used once per student and applies only to the first individual lesson of 30 or 60 minutes.
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90-minute lessons and lesson packs are not included unless expressly stated otherwise.
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The amount, percentage or type of discount, as well as the lesson formats included, will be those published or communicated by MusikLab at the time of booking.
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MusikLab may change or discontinue this special price for future bookings. Bookings that have already been confirmed will always retain the price agreed at the time of confirmation.
4.2 Current students and continuation of previous conditions
In the case of students who were already taking lessons before a price update takes effect, the price previously applied to their usual services may generally be maintained.
However, as a general rule, MusikLab may adapt that previous price to the new pricing in force or, where appropriate, apply an intermediate price before the end of the same calendar year in which the new pricing was published.
The decision as to whether the previous price is maintained temporarily, whether the new current price is applied directly, or whether an intermediate price is established shall rest exclusively with MusikLab, taking into account factors such as organisation, continuity, the student’s length of time as a student, regularity of attendance, and the type of service used up to that point.
If MusikLab decides to apply a price review or increase to a current student, that change will be communicated in advance.
If no modification is communicated, it shall be understood that the student continues under the price previously applied to the corresponding services that they had already been using on a regular basis.
The maintenance of a previous price does not constitute an acquired right of indefinite duration, but rather a condition that MusikLab may review in the future, provided that the student is informed in advance in the event of any change.
4.3 Scope of the maintenance of a previous price
Where a previous price is maintained, it shall apply only to the specific services that the student had already been using before the price update.
That maintenance shall not automatically extend to:
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new modalities,
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new lesson durations,
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new formats,
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or other services not previously used by the student.
For example, if a student had been taking 60-minute individual online lessons and/or 60-minute in-person lessons, any possible maintenance of the previous price may apply only to those specific services. 30-minute lessons, 90-minute lessons, or any other different services shall be subject to the current pricing in force at that time.
4.4 Lesson packs
Lesson packs shall always be governed by the latest pricing in force at the time of purchase or booking.
Even where a student temporarily or continuously retains a previous price for certain individual services, that condition shall not apply to lesson packs.
Accordingly:
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there shall be no lesson packs offered under previous prices,
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no right shall arise to purchase future lesson packs at an earlier price,
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and any new lesson pack must be paid for in accordance with the pricing in force published by MusikLab at that time.
The maintenance of a previous price applies, where applicable, only to the specific individual services that the student had already been using and to which MusikLab continues to apply that condition, but never to lesson packs, which shall always remain subject to the current pricing in force.
4.5 Communication of changes
Any price change affecting a current student shall be communicated in advance by MusikLab.
In the absence of such communication, it shall be understood that the previously applicable financial conditions remain in force for the student’s usual services that had already been used up to that point.
The student may consult their assigned pricing at any time within their personal area, including the prices and conditions applicable to their services.
If the student has any questions regarding the applied prices, conditions, or any outstanding amounts, they are welcome to contact MusikLab directly.
5. Right of withdrawal (Widerrufsrecht)
Where a legal right of withdrawal applies, the applicable provisions of the German Civil Code (BGB) shall apply.
If the student expressly requests that MusikLab begin providing the service before the legal withdrawal period has expired, MusikLab may begin providing the service. In the cases provided for by law, the student must pay the proportionate amount corresponding to the services already provided up to the time of withdrawal.
The right of withdrawal will expire once the applicable legal requirements have been met, including, where relevant, full performance of the service, the student’s express consent to begin the service before the withdrawal period has expired, and confirmation that they understand the consequences for their right of withdrawal.
The relevant information and, where required, the corresponding consent will be provided during the booking or purchasing process.
6. Nature of the service
MusikLab is the name under which Josu Ferreras Zulueta offers services as part of his independent professional activity. MusikLab is not a music school established as a separate legal entity.
The services offered form part of the independent professional activity of:
Josu Ferreras Zulueta – Flutist and flute teacher
All lessons and other MusikLab services are offered and invoiced as part of this independent professional activity.
7. Refund policy
Refunds:
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are made through the same payment method,
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are usually processed within 3–5 days.
If the student makes booking mistakes (for example, choosing an incorrect date or duplicating an appointment), the general cancellation conditions will apply.
About expectations and learning process
Each student has their own rhythm and musical development. MusikLab is committed to offering professional, attentive and personalised guidance, but it is not possible to guarantee a specific artistic result in a certain period, as this depends on many individual factors.
8. Schedule protection and consistency
MusikLab reserves the right to:
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limit the number of consecutive changes from the same student,
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cancel future bookings if the policies are repeatedly violated,
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request advance payment from students with frequent cancellations.
This protects both my professional organisation and the availability for other students.
9. Personal data and communication
The data provided for booking (name, phone, email, etc.) are used solely to:
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manage lessons,
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send reminders or important notices,
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communicate changes or incidents.
Where necessary to manage bookings, communications, payments or the provision of services, certain personal data may be processed by external service providers used by MusikLab.
The processing of personal data and the involvement of such service providers are governed by the MusikLab Privacy Policy.
10. Acceptance of this policy
By booking a lesson or purchasing a lesson pack, the student declares that they:
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Have read these conditions,
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Understand them,
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Accept them.
These policies may be updated at any time.
Changes will apply to future bookings and purchases.
Bookings and lesson packs that have already been confirmed or purchased will remain subject to the terms accepted at the time of purchase or booking, unless otherwise agreed at a later date or required by applicable law.
The version currently published on the MusikLab website will always apply to new bookings and purchases.